Return Policy

Effective Date: 1st of January 2025

At Toners.lk, we are committed to ensuring your satisfaction with every purchase. If you are not entirely satisfied with your order, our Return Policy outlines the terms and procedures for returning items.

1. Eligibility for Returns

  • The product is defective or damaged upon delivery.
  • The wrong item was delivered.
  • The item is unused, in its original packaging, and in the same condition as received.

Note: Certain items, such as custom orders or software with opened packaging, may not be eligible for return. Please contact us to confirm eligibility.

2. Return Timeframe

Returns must be initiated within 7 days of receiving the item. Requests made after this period may not be accepted.

3. Return Process

  1. Contact Us:
    • Email us at [email protected] or call us at 076 3 740 640 to request a return.
    • Provide your order number, the item(s) to be returned, and the reason for the return.
  2. Approval:
    • Once your return request is approved, we will provide instructions for returning the item.
  3. Return the Item:
    • Ship the item back to us or drop it off at our designated location as instructed.
  4. Inspection and Refund:
    • Once we receive the item, we will inspect it and notify you of the refund status.

4. Refunds

  • Refunds will be issued to the original payment method.
  • Refunds may take 7-14 business days to reflect, depending on your payment provider.

Note: Shipping fees are non-refundable, except in cases of defective or incorrectly delivered items.

5. Exchanges

We offer exchanges for defective, damaged, or incorrect items. Contact us within 7 days of receiving the item to arrange an exchange.

6. Non-Returnable Items

  • Opened software or licenses.
  • Custom or personalized items.
  • Items purchased on clearance or marked as final sale.

7. Return Shipping Costs

  • Defective/Damaged Items: We will cover return shipping costs.
  • Other Reasons: Customers are responsible for return shipping costs unless otherwise agreed.

8. Contact Us

If you have any questions or concerns about our Return Policy, please contact us: